General Privacy Statements
Protecting customers personal data is one of Zuplay’s top priorities. This privacy policy describes what information we collect, how we process it and the steps we take to keep it secure.
This policy applies to all customers, whether they interact with us online or offline. If you have any questions about privacy, you can always contact our support team.
By using our services, you agree to be bound by this Privacy Policy.
What Data We Collect?
We only collect data that we actually need to provide our services and always explain why it is being requested.
We may obtain the following information:
- Name, email address, telephone number, when contacted via the contact form or directly;
- Name, address, phone number and other contact information when you register an account;
- Any other information you voluntarily provide when using our services.
If you need more information on this topic, feel free to get in touch. We are always open to questions regarding your privacy.
How We Use the Data We Receive?
The information obtained is used exclusively to improve the quality of the service and the interaction with the user. In particular:
- To run and maintain the operation of our website;
- To improve its performance, adapting it to user preferences;
- To analyse behaviour on the site and develop new features;
- To provide support, inform you of news and send you updates;
- To send email notifications and useful information;
- To protect against fraud and ensure the safety of users.
Cookies and Other Technologies
Like many other websites, we use cookies – small text files stored in the user’s browser. They allow you to:
- Remember your preferences;
- Display pages faster;
- Customise content to suit your browser and device.
You can disable cookies through your browser settings. The exact instructions can be found on the official websites of the browsers you use.
Working With Third Parties
Our privacy policy applies only to the Zuplay website. If you link to third party resources – such as advertising sites or services – we recommend that you read their own data processing policies.
We are not responsible for the actions of third party sites, including their use of cookies or information collection.
Your Rights in the Area of Data Protection
Every user has legal rights in relation to their personal data. You can:
- Request access to your data – we will provide a copy if necessary;
- Correct inaccuracies if the information is out of date or incorrect;
- Delete data if certain conditions are met;
- Restrict processing. For example, temporarily block the use of your data;
- Object to data processing in individual cases;
- Transfer the data. Request their transfer to another organisation.
The response time to such requests is up to one month. To exercise any of these rights, please contact our support team.
Child Protection
We pay particular attention to the safety of minors on the internet. Parents and guardians are advised to monitor their children’s online activity.
We do not knowingly collect personal data from children under the age of 18.
If you suspect that a child has left their details on our website, please notify us immediately. We will delete such information as soon as possible.
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