Terms and Conditions

You can only use Zuplay if you are at least 18 years of age or over the other minimum legal age in your country. You are also responsible for complying with the betting laws in your area – the service does not check whether online gambling is allowed where you live.
Additionally, you confirm the following:

• All payments you make are authorised by you personally;
• You are not in breach of your financial betting obligations;
• You are betting only on behalf of yourself, not on behalf of any other person;
• You realise that participation in betting involves the risk of losing money;
• You do not use secret information obtained illegally;
• You do not attempt to influence the outcome of bets through fraud or manipulation;
• You do not issue a chargeback to avoid settlement of the bet.

To start playing, you must register, accept the terms and conditions and verify your identity. This may include document verification and using third-party services to verify information. Here are the ground rules:

• All registration details must be accurate and up to date. If anything changes (like your phone number or email), it needs to be updated;
• You can only have one account. If the system detects duplicates – all accounts will be closed;
• You may not use another person’s representative or third party to manage your account;
• You must keep your password secret, change it regularly and not share it with others;
• It is recommended that you log out of your account after each game session;
• If you believe that your password or email has been compromised – contact support immediately;
• Content from the service (screenshots, videos, texts) can not be distributed to third parties without permission;
• The company has the right to refuse to open an account without explanation and without any liability.

There are actions that are strictly prohibited. For violation of these rules, the account may be immediately blocked:

• Use of the service by persons under 18 years of age or those who have not reached the prescribed age in their country;
• Attempts to collect information about other users – email, logins, etc;
• Spam, unwanted advertising, links to third-party sites, mass mailings;
• Any attempts to cheat – both in relation to the service and to other players;
• Using automated programs (bots) to collect odds or analyze bets;
• Posting content that violates the law or copyright;
• Interfering with the work of the site, game, system;
• Transfer of the account to third parties or use of other people’s accounts.

Zuplay has the right to remove any bets, posts or actions that violate these rules.

Zuplay takes your privacy seriously. Your personal information (name, address, betting history) is stored in accordance with the privacy policy and is only used to provide the service. Here are the most important points:

• Data may be transferred outside the European Economic Area (EEA) if necessary for the operation of the site;
• The company will not disclose your identity or betting history without a legitimate reason – for example, a court order, a request from a regulator or a bank;
• All information is protected, but you are also obliged to keep your data safe – especially your email and password;
• By confirming your registration, you agree that the service may process and store your information as part of its policy.

All basic information about deposits and withdrawals on Zuplay is described below.

Here’s some basic information about payment responsibility:

• You are responsible for all transfers to Zuplay. You may not attempt to return funds already sent if it is done to avoid a fair obligation;
• If you initiate a chargeback, the company may charge you for any additional costs associated with it.
• External services and banks may be used for transactions. Their terms and conditions may also apply to your payments, as long as they do not conflict with Zuplay’s policies;
• All transactions are checked for suspicious activity. This may include tracking suspicious amounts or frequent transfers;
• If there are indications of money laundering or other offenses – information will be passed to the appropriate authorities.

Here’s some basic information about bugs, crashes, or fixes:

• If there is a technical glitch on the site, any bets that may have been affected by it will be voided;
• It is your responsibility to notify support if you notice an error or incorrect calculation;
• If a game is disabled or the casino crashes, bets on that game will be void;
• If there was a miscalculation in the game or system – such as an incorrect odds or win calculation – the bet may be canceled and excess funds debited;
• Sometimes incorrect odds may be indicated on the site. If they differ significantly from the market or are clearly wrong, such bets may be canceled, even if they have already been accepted;
• If excess money was accidentally credited to the account, it is refundable. The Company has the right to adjust the balance and refund the amount.